Identify fake leads before you call them.
Lead generation fraud drives invalid traffic (IVT) using bots, malware, and human fraud farms to fill out forms using real information to bypass detection.
Anura and PACE share a common goal: protect companies and consumers from bad actors. Anura’s intense focus on that mission stops companies from wasting billions on fraud, while also protecting the consumers who are being targeted and used. That’s a win for our members and every single one of their prospects and customers.
—Rob Seaver, Professional Associations of Consumer Engagement (PACE)
Why you need fraud prevention.
Lead gen fraud can have a disastrous impact on your business.
Some of the specific risks tied to this form of ad fraud include:
TCPA Violations and Fines
Fake leads often contain legitimate information from an unsuspecting consumer who didn’t give permission to be contacted. You could rack up TCPA violation fees of $500-$1,500 per incident in these situations.
Lost Opportunities with Real Leads
Pursuing bad leads wastes your sales team’s time. While they’re busy chasing down fake leads, legitimate leads from your ad campaigns go cold. Your viable prospects may pursue a competitor’s product before your team has the time to reach out — costing you sales.
Wasted Marketing Dollars
Every fraudulent lead you buy represents money thrown away. The more leads you buy, the more money you lose. Imagine that you spend $2 million for 100k leads and 25% are fraudulent (on average), that’s a $500k loss.
Wasted Call Center Labor
The average call center service costs about $0.95/minute (Source: KompareIT). The amount of time a call center employee spends trying to reach a bad lead that doesn’t pick up is ten minutes. If you have 25k bad leads, that means you’re spending roughly $23,750 simply reaching out to bad leads.
Avoid bad leads with Anura’s fraud solution.
Anura’s fraud solution detects fraudulent activity in real-time to block the bots behind general invalid traffic (GIVT) and sophisticated invalid traffic (SIVT) before you reach out to fake leads and waste money or rack up TCPA fines.
With Anura, you can:
We find Anura to be an essential reporting tool for our insurance lead gen business. I've been working closely with Rich, Anthony, and their amazing support team. They're great to work with and always eager to help.
—Brittany Wheeler, Smart Financial
Frequently Asked Questions
Explore our FAQs to answer many common questions about Anura.
Digital marketers know that traffic quality is everything. One of the biggest problems when it comes to this is lead generation fraud. This type of fraud can take many forms, but in general, the purpose is to imitate real visitors to generate fake leads.
Sometimes the incentive for these cases of fraud is to earn affiliate commissions, and other times it might be to attack the marketing and business performance of a competitor. Whatever the underlying reason, lead generation fraud costs both lead buyers as well as the companies who generate the leads.
If you've ever been on a sales team that's dealt with bad leads, you know it's also incredibly frustrating and time-consuming. Making phone calls to people who were never interested in your service or product can be totally demoralizing, as well as create TCPA issues. Whichever way you look at it, lead generation fraud is an example of advertising fraud that has a negative impact on entire sales teams.
There are many ways that your advertising could be affected by those seeking to commit fraud. So what are some of the most common types of fraudulent activity to keep an eye out for?
When it comes to lead gen fraud, fraudsters can use stolen personal data to fill out forms. Other times, they can buy aged leads and recycle them as new leads.
Bot traffic is another way fraudsters attack the lead generation process of companies. These small pieces of computer software crawl the internet to find forms on landing pages that can be filled out to create fraudulent leads. These programs then use stolen information, aged lead data, or completely fake data that looks real to fill out the form and submit it as a real visitor would.
The first step to prevent fraud in your lead gen campaigns is knowing which sources are most likely to produce fraudulent information. How the leads are generated plays the biggest role in whether or not the lead generation campaign will produce false leads at a high rate rather than high-quality leads. Let's look at some examples of which lead generation programs are most susceptible to fraudulent traffic sources and why.
High-risk sources of traffic
Certain marketing channels have a higher likelihood of producing bot traffic and attracting bad actors to your marketing funnel such as human fraud farms. Websites without solid security measures in place can lead to a data breach that gives hackers access to databases, enabling them to scrape the personal information of real visitors to mimic a legitimate lead.
Sub sources that multiple advertisers have access to
Sources of traffic like lead networks are another way bad actors find a way to commit fraud. Affiliate marketing efforts often suffer from lead fraud because there can be significant incentives to cheat using fake or stolen data. For example, affiliate programs that pay hundreds of dollars for visitor information regardless of lead quality create huge incentives for lead gen fraud.
Leads generated through cost-per-click programs
Cost-per-click programs are another risky method of generating leads. When only a click is required to earn credit for providing a new lead, it can be extremely easy for bad actors to use software and other tactics to commit lead fraud. By masking their actions using different IP addresses, fraudsters take advantage of these lead generation campaigns to quickly rack up ad fees and commissions.
Lead forms that only ask for phone numbers
Another way ad fraud is committed against digital marketers is by inputting fake phone numbers on forms. Typically, a landing page for a lead magnet such as an ebook, a coupon, or something of value requires visitors to enter their contact info. If the form only asks for a phone number and name, it’s easier for fraudsters to fake since they need limited information. The less information required on a lead form the easier it is for fraud to be committed.
Scraping data for phone numbers is a simple task for fraudsters seeking to take advantage of businesses that depend on leads to survive. So when you want to prevent fraud, paying attention to the amount of information the lead form asks for is essential.
There are numerous negative consequences of lead generation fraud. Brand reputation damage is a serious consequence, but there are rippling financial effects as well. From the lead gen company to the businesses buying leads to the sales team that's calling the leads, many layers of people are negatively impacted by lead fraud. Here are the four main ways this type of ad fraud hurts companies.
If a lot of people are being called who never asked to be contacted by your company, your brand reputation suffers. These people will ask themselves where and how you’re getting their contact information, damaging the image of your company.
Lower contact rates that waste call center resources
Fraudulent lead information can also cause your contact rates to take a dive. When people aren’t expecting a call about your services, they either don’t answer or take a long time to respond. Once your salespeople finally hear back, it’s a no. This wastes precious call center resources that could be spent on leads that convert.
Wasted marketing resources from a higher cost per lead
Lower conversion rates are another consequence of lead gen fraud. If you've noticed a sudden decline in your conversion rates, you might want to look into whether or not fraud is the root cause. Lead generation fraud increases your cost per lead and ultimately your cost per acquisition because your percentage of leads that don’t convert goes up. This wastes your marketing resources.
Being fined for TCPA Violations
Another major consequence of lead gen fraud is being hit with TCPA violations and potential fines. People take the do not call list very seriously, creating a high potential for your company getting in trouble when the leads you call never provided their information. This is a leading reason why blocking leads filled with stolen personal information is so important.
Finding the right ad fraud solution for your lead gen campaign starts with a focus on data. Anura provides a solution that empowers marketers with a user-friendly experience that works. By analyzing the visitor data of your traffic and lead sources, you'll be able to identify fraud in real time so you can deal with it in real-time. You’ll know if the lead is fraudulent before the visitor even finishes filling the form out.
We offer a detailed analytics dashboard with the ability to drill down and pinpoint exactly where fraud originates. Contact us to get started today.